Frequently Asked Questions
SHIPPING, EXCHANGES, AND RETURNS
We offer free shipping on all orders within the U.S. (4-6 business days)
Our other shipping options are as follow:
Canada Priority Mail (6-10 business days)
- $9.95
International Priority Mail (7-10 business days)
- $24.95
If you have made a mistake when entering your shipping info please email us at service@adventuristbackpacks.com as soon as possible before the order has shipped and we can update your information.
At the moment, we do not have an expedited shipping option at checkout. However, if you need your bag on quick notice, please send us an email at service@adventuristbackpacks.com and we’ll try our best to help you out!
Once an order has been placed you’ll receive an email confirmation which will contain your order’s tracking information.
If your order is marked as delivered but you can’t see it, we recommend first checking your mailbox or other places where it may have been left (our smaller crossbody bags can sometimes be delivered in the mailbox instead of by your front door). On some occasions, the package will be marked “delivered” earlier in the day, even though it’s actually delivered later that day or the next morning. If it’s the next day and you still haven’t received your package just send us an email and we’ll help you out!
We offer free exchanges on items that have not yet been used. If you’d like to exchange an item purchased from our website or directly from us at an event, just send us an email at service@adventuristbackpacks.com and we can help you with that.
We offer a 7-day money back guarantee with no return shipping fees. And if anything should happen to your product after that, we're happy to either fix it free of charge or send you a new one through our lifetime guarantee! Just shoot us an email at service@adventuristbackpacks.com and we'll help you out.
OUR PARTNERSHIP WITH FEEDING AMERICA
We work together with the largest hunger non-profit in the country, Feeding America, in order to provide meals to families in need across the U.S. These meals are provided throughout over 200 local food banks across all 50 states. We make the donations weekly, and that's also when the meal count on our website is updated! (If you'd like to know more about this process, you can check out the “Our Mission” tab on our website.)
As of June 1 2025, we have been able to donate over 550,000 meals to families in need across the U.S. (all with the help from you - our amazing customers!)
Absolutely! Feeding America accepts monetary donations through their website. You can also donate your time by volunteering at a local food bank in their network.
SOCIAL MEDIA
We absolutely love seeing your photos and all the adventures you take your bags on! Tag us in your posts (@adventuristbackpacks) or send your photos to us directly at hello@adventuristbackpacks.com to get featured!
We’re @adventuristbackpacks on all major social media, see you there!
WHOLESALE AND BULK ORDERS
We’re so excited to hear that you’d like to carry our products in your store! Please send an email to retail@adventuristbackpacks.com and we’ll get you connected to the correct sales representative.
That’s great, we fulfill lots of large orders for our customers and would love to work with you! You can learn more right here, or send us an email at hello@adventuristbackpacks.com and we’ll be happy to help.